Simple Scoopers respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website, submit a quote request, contact us, or use our services.
1. Information We Collect
We may collect the following information:
- Name
- Phone number
- Email address
- Service address or ZIP code
- Number of dogs
- Service frequency preferences
- Yard or property details
- Messages or notes you submit
- Payment information when you approve a quote or pay for service
Payment information is processed securely through third-party payment providers and is not stored directly on Simple Scoopers servers.
2. How We Use Your Information
We use your information to:
- Provide pet waste removal services
- Create and send quotes
- Schedule service visits
- Contact you about your service
- Send appointment reminders and service updates
- Process payments
- Respond to questions or requests
- Improve our website, ads, and customer experience
- Follow up with leads who requested information from us
3. Text Messages and Phone Communications
By providing your phone number, you agree that Simple Scoopers may contact you by call or text regarding your quote, appointment, service updates, billing, or related customer service matters.
Message and data rates may apply. You may opt out of marketing text messages by replying STOP.
Consent to receive marketing messages is not required to purchase services.
4. Lead Forms and Advertising
If you submit your information through a Facebook, Instagram, Google, or other advertising lead form, we use that information only to respond to your request, provide quotes, schedule service, and communicate with you about Simple Scoopers services.
5. Third-Party Services
We use third-party tools to operate our business, including:
- Jobber for customer management, scheduling, quotes, and invoices
- Stripe for payment processing
- Zapier for workflow automation
- Google Workspace for business email
- Meta/Facebook and Google for advertising and analytics
These providers may process information on our behalf according to their own privacy and security practices.
6. How We Share Information
We do not sell your personal information.
We may share information only when necessary to:
- Provide services you requested
- Process payments
- Manage scheduling, quotes, and customer communication
- Comply with legal obligations
- Protect our business, customers, or property
7. Cookies and Analytics
Our website may use cookies, analytics tools, tracking pixels, or similar technologies to understand website traffic, measure advertising performance, and improve our services.
You can adjust your browser settings to limit or block cookies.
8. Data Security
We take reasonable steps to protect your information. However, no website, payment system, or online service can guarantee complete security.
9. Data Retention
We keep customer and lead information as long as reasonably necessary to provide services, manage business records, comply with legal obligations, resolve disputes, and improve our operations.
10. Your Choices
You may contact us to request that we update, correct, or delete your personal information, subject to legal, billing, or operational recordkeeping requirements.
You may opt out of marketing communications at any time.
11. Children’s Privacy
Our services are intended for adults and homeowners or renters requesting pet waste removal service. We do not knowingly collect information from children under 13.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.
13. Contact Us
Questions about this Privacy Policy may be directed to:
Simple Scoopers
hello@simplescoopers.com
(512) 589-4147
simplescoopers.com